Shipping policy

Shipping Policy

📦 Shipping & Processing Information

Thank you for shopping with Made By Monika Rene! Every order is custom-made with care and attention to detail. Please review the following shipping and processing information before placing your order.

Where do you ship from?

All orders are shipped from Mesa, Arizona 🌵

Do you offer local pickup?

Yes! If you're local to the Mesa area and prefer pickup instead of shipping, you may select the local pickup option at checkout when available.

Pickup instructions and details will be provided once your order is ready.

Do you ship internationally?

At this time, we only ship within the United States.

How long is processing time?

Because our items are custom-made, processing time is required before your order ships.

Current estimated processing times:

  • Stainless steel tumblers: 5–7 business days
  • Custom apparel: 7–15 business days
  • Glass cups & plastic cups: 5–10 business days
  • Ready-to-Ship (RTS) items: 1–3 business days

Please note:

  • Processing time does not include weekends, holidays, or shipping transit time.
  • Processing times are estimates and may vary depending on order volume, holidays, material availability, or unforeseen delays.
  • Large orders or highly customized orders may require additional processing time.

Will I receive tracking information?

Yes! Once your order has shipped, you will automatically receive a tracking number via email so you can track your package.

Please allow carriers time to update tracking information after shipment.

Lost, Stolen, or Delayed Packages

Once your order has been transferred to the shipping carrier, Made By Monika Rene is not responsible for:

  • Shipping delays
  • Lost packages
  • Stolen packages
  • Packages marked as delivered
  • Carrier-related issues

If your tracking shows “delivered” but you have not received your package, please contact the shipping carrier directly to file a claim or investigation.

While we are happy to assist when possible, refunds or replacements are not guaranteed for carrier-related delivery issues.

Incorrect Shipping Addresses

Customers are responsible for providing the correct shipping address at checkout.

Made By Monika Rene is not responsible for orders shipped to incorrect addresses entered by the customer.

If you notice an address error, please contact us immediately. We cannot guarantee changes can be made once an order has entered processing or shipment preparation.

Order Changes & Cancellations

Because all products are custom-made specifically for each customer, we do not accept cancellations, returns, exchanges, or refunds once an order has been placed.

Please review all order details carefully before submitting your purchase, including:

  • Names
  • Spelling
  • Addresses
  • Sizes
  • Colors
  • Design selections

By placing an order with Made By Monika Rene, you agree to this Shipping Policy.