Refund policy

Refund & Return Policy

At Made By Monika Rene, all products are custom-made to order. Due to the personalized nature of our items, we do not accept returns, exchanges, cancellations, or refunds once an order has been placed.

This policy applies to all custom products including, but not limited to:

  • Stainless steel tumblers
  • Glass cups
  • Plastic cups
  • Custom apparel
  • Personalized accessories and handmade items

Handmade Product Disclaimer

Please understand that handmade and custom products may contain slight variations in placement, color, sizing, or finish. Minor imperfections that do not affect the functionality of the product are not considered defects.

Color appearance may also vary slightly due to monitor, phone, and screen settings.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the incorrect item, you must contact us within 24 hours of confirmed delivery to be eligible for review.

To submit a claim, please email madebymonikarene@gmail.com with:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging
  • A brief description of the issue

Claims submitted outside of the 24-hour timeframe may be denied.

Please note that we are not responsible for:

  • Damage caused after delivery
  • Accidental drops, cracks, or mishandling
  • Improper care or cleaning
  • Wear and tear from regular use
  • Heat damage, dishwasher damage, or misuse
  • Incorrect shipping addresses entered by the customer
  • Buyer’s remorse or change-of-mind purchases

Non-Returnable Items

Due to hygiene and customization reasons, all sales are final on custom and personalized items.

We do not accept:

  • Returns
  • Exchanges
  • Order cancellations after production has started
  • Refund requests for personalized products

Sale items, digital products, and gift cards are also non-refundable.

Shipping Policy

Once your package has been shipped and accepted by the shipping carrier, Made By Monika Rene is not responsible for shipping delays, lost packages, stolen packages, or carrier-related issues.

Customers are responsible for monitoring tracking updates and contacting the shipping carrier directly regarding transit-related issues.

By placing an order with Made By Monika Rene, you acknowledge and agree to this Refund & Return Policy.